Customer Experience Consultant

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Arnold Clark Full time
About the Role
As a Customer Experience Consultant, you will be an integral part of our team at Arnold Clark. Your primary goal will be to create an exceptional customer experience by providing outstanding support and guidance throughout the sales journey.

With a passion for delivering memorable experiences, you will work closely with customers to understand their needs and preferences, ensuring that they find the perfect fit from our range of vehicles. Your role will involve preparing the showroom and cars for the day ahead, assisting with showroom presentation and advertising, and supporting the Sales department to deliver excellent customer service.

In addition to your strong communication skills, you will possess a full UK driving licence and be happy working on your own initiative as well as in a team environment. As a key player in our branch, you will be responsible for organizing and accompanying customers on test drives, swotting up on our vehicles and manufacturers, and learning about our products to enhance the customer journey from enquiry to delivery.

We are looking for a candidate who is eager to progress within this role to car sales, with a thirst for knowledge and an ability to learn. If you have a positive attitude, are willing to go the extra mile, and are passionate about delivering exceptional customer experiences, we would love to hear from you.

At Arnold Clark, we strive to create a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, nurture talent and encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

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