Customer Service Team Leader
1 week ago
We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at London Bridge Hospital.
About the RoleThe Senior Receptionist will be accountable for management of Front of House within The Wellington Hospital. This is a senior role that requires a high level of expertise in customer service, leadership, and teamwork.
Responsibilities- Training and shadowing all new receptionists
- Uniform checks and ordering
- Organise and coordinate requests made within the remit of FoH
- Printing of security passes on site
- H&S audit checks, cardiac bleep, emergency radio, lift telephone and other audits
- Logging requests and monitor the Teletracking portal ensuring all duties are carried out
- Ordering courier services and other transport needs.
- Coordinating patient transfers with the shuttle
- Stationary orders
- Newspaper orders
- Working closely with supervisors providing feedback on patient experience.
- Cover break North/South/PMC
- Deputise for the FoH Supervisor
As a Senior Receptionist at London Bridge Hospital, you can expect a competitive salary package including:
- A salary between £28,000 - £32,000 per annum based on experience, dependent on skills and qualifications
- 25 days holiday each year (plus bank holidays) increasing with service
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities
- Comprehensive range of flexible health, protection and lifestyle benefits
London Bridge Hospital is part of HCA UK, a leading healthcare provider with over 50 years of experience. Our hospital offers a wide range of medical services, including cardiology, neurology, and cancer care. As a member of our team, you will have access to training and development opportunities, as well as a supportive and inclusive work environment.
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