Automotive Service Professional

2 weeks ago


Wellington, Telford and Wrekin, United Kingdom Actio Recruitment Full time
Service Advisor Role Overview

As a Service Advisor, you will be the key point of contact for customers in our service department. You'll manage customer bookings, provide updates, and liaise between the service technicians and customers to ensure a smooth and professional service experience.

Key Responsibilities:
• Customer Liaison: Greet customers, handle service inquiries, and manage bookings, ensuring a warm and professional service experience.
• Work Orders: Prepare job cards, explain service and repair details to customers, and provide accurate cost estimates.
• Communication: Act as the link between customers and the workshop, providing updates on vehicle progress and any additional work required.
• Upselling: Identify and recommend additional products or services that would benefit the customer's vehicle.
• Quality Assurance: Ensure all customer issues and service-related concerns are addressed to the highest standard.

About Us:
Actio Automotive Recruitment is assisting our client, a main dealer, with their search for a Service Advisor to join their successful team. Our client is known for providing excellent customer service and top-quality vehicle solutions.

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