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Network Service Technician

2 months ago

London, Greater London, United Kingdom Thames Water Full time
Job Summary

We are seeking a skilled Network Service Technician to join our team at Thames Water. As a Network Service Technician, you will be responsible for providing excellent customer service and resolving issues related to our water network.

Key Responsibilities
  • Respond to and resolve customer queries and issues related to our water network.
  • Collaborate with contractors to perform planned and unplanned work, including investigating clean water networks and resolving poor performance.
  • Help control burst mains and ensure isolation for planned work, emergency repairs, and maintenance.
  • Assist with valve operations, water sampling, and valve checks.
  • Work effectively within a team, covering core and standby hours, and be willing to drive between jobs.
Requirements
  • Excellent customer service experience.
  • Positive attitude and initiative-taking skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of domestic plumbing or water mains and leakage is advantageous but not essential.
  • Full UK driving licence.
What We Offer
  • Competitive salary up to £37,680 per annum.
  • Additional standby payments.
  • Comprehensive training plan.
  • 24 days holiday per year increasing to 28 with length of service.
  • Contributory pension.
  • Personal Medical Assessments.
  • Wider benefits scheme.
About Us

At Thames Water, our purpose is to deliver life's essential service so our customers, communities, and planet can thrive. We recognize that people are at the heart of our business and seek to attract and retain a diverse and inclusive workforce.