Network Service Technician

2 weeks ago

London, Greater London, United Kingdom Thames Water Full time

About the Role

We are seeking a skilled Network Service Technician to join our team at Thames Water. As a Network Service Technician, you will be responsible for taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.

Key Responsibilities

  • Collaborate with contractors to do planned and unplanned work and investigate clean water networks to resolve poor performance.
  • Help control burst mains ensuring isolation to facilitate planned work, emergency repairs, and maintenance.
  • Look after valve operations and water sampling and valve checks and planning.
  • Work well within a team covering core and standby hours through all hours of the day.
  • As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.

Requirements

  • Have excellent customer service experience.
  • Have a can-do and positive attitude.
  • Be initiative-taking.
  • Be assured of completing tasks to the best of your ability.
  • Have excellent time management.
  • Have a solution-focused attitude.
  • Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided.
  • Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
  • Full UK driving licence.

What We Offer

  • Competitive salary up to £37,680 per annum plus additional standby payments.
  • A comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills.
  • 24 days holiday per year increasing to 28 with the length of service.
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

About Us

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities, and planet can thrive.

Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running, and more, so every drop is more precious than ever.

Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

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