Network Service Technician

2 weeks ago


London, Greater London, United Kingdom Thames Water Full time

About the Role:

We are seeking a highly skilled Network Service Technician to join our team at Thames Water. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving issues related to our water network.

Key Responsibilities:

  • Respond to and resolve customer queries and complaints in a timely and professional manner.
  • Collaborate with contractors and field service representatives to identify and resolve issues with our water network.
  • Investigate and resolve issues related to water supply, pressure, and leakage.
  • Perform routine maintenance tasks to ensure the integrity of our water network.
  • Work closely with our customer service team to ensure that customer needs are met and exceeded.

Requirements:

  • Excellent customer service skills and experience.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of domestic plumbing and water mains is an advantage.
  • Full UK driving licence is required.

What We Offer:

  • Competitive salary up to £37,680 per annum.
  • Additional standby payments.
  • Comprehensive training plan.
  • 24 days holiday per year increasing to 28 with length of service.
  • Contributory pension.

About Thames Water:

At Thames Water, our purpose is to deliver life's essential service so our customers, communities, and planet can thrive. We recognize the importance of our role in providing clean and safe water to our customers and are committed to doing so in a responsible and sustainable way.



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