Key Leader in Mortgage Servicing

4 days ago


Leeds, Leeds, United Kingdom Pure Retirement Full time

Pure Retirement, a specialist mortgage lender to the Equity Release market, offers simple and straight-forward solutions in effective retirement planning.

About the Role

We are seeking a highly motivated individual who has the drive and passion to lead, support, and motivate a successful team while providing first-class customer service within a fast-paced environment.

The Team Manager will be responsible for managing all aspects of their team's performance, ensuring compliance and quality standards are maintained and all relevant targets and KPIs achieved. We are looking for candidates with strong communication and leadership skills, and the desire to support colleagues to perform at their best.

  • Motivate and Inspire: Lead by example to foster a positive and productive team environment
  • Customer Service Excellence: Ensure the highest level of customer satisfaction through effective team management
  • Process Improvement: Identify and streamline processes to enhance efficiency and effectiveness
  • Values: Demonstrate and promote our values in everything you do – honesty, simplicity, and responsibility

This is a challenging yet rewarding role that requires a strong commitment to delivering outstanding customer service. The successful candidate will have a minimum of 12 months' recent experience of managing and coaching a team and experience of working in a regulated environment, ideally financial services.

About You

To succeed in this role, you'll need:

  • Strong verbal and written communication skills
  • Ability to monitor performance metrics and drive improvements
  • Good organisational and time management skills
  • Ability to develop employees through motivation, leadership, coaching, and training
  • Experience in identifying and implementing process improvements
What We Offer

We offer a competitive salary of £50,000 per annum, 25 days holiday, birthday off, monthly bonus scheme, auto-enrolment pension scheme, life assurance, and flexible working options.

Pure Retirement is a great place to work, with a modern office and staff well looked after. The culture makes you feel valued as a person and valued as an employee. We pride ourselves on giving the best customer experience and have lots of opportunities to do this within our roles.



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