Mortgage Associate
1 week ago
About the Role
We are currently looking for a skilled Mortgage Associate to join our team at HSBC Global Services Limited. As a Mortgage Associate, you will play a key role in our department, having the right conversations to fully understand customer needs.
Key Responsibilities
- Engage with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
- Adhere to call processes, procedures and guidelines
- Deliver outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
- Responsible for delivering operational key performance metrics
- Bring a good sense of fun and humour to the role
What We Offer
No formal qualifications are required for the role. We are looking for people who are driven and want to succeed in their role. Within Mortgages and HSBC, there is scope for you to progress in your career through the business.
Requirements
- Ability to work in fast-paced environment
- Excellent communication skills
- Effective problem solving ability
Our Commitment to Diversity and Inclusion
We are committed to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
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Leeds, Leeds, United Kingdom HSBC Full time{"title": "Customer Service Officer - Mortgage Associate", "description": "Key Responsibilities:We are seeking a highly motivated and customer-focused individual to join our Mortgage team as a Customer Service Officer. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive a...
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