Technical Customer Support Specialist

4 weeks ago


Desborough, Northamptonshire, United Kingdom Franke Full time

Overview

As a leading company in the coffee machine industry, Franke Coffee Systems UK Ltd. is committed to excellence and innovation. We collaborate with our trade partners to deliver premium in-cup quality, consistency, and beverage variety while ensuring an outstanding customer experience through continuous innovation.

 

Job Summary

We seek a skilled Service Engineer based in Desborough or surrounding area. The successful candidate will provide technical support to customers, resolve ongoing issues when required, and ensure reliability by delivering high-quality services in a timely manner. Reporting back to Regional Service Managers, you will address van stock or training needs promptly.

 

Key Responsibilities

  • Participate in on-call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
  • Maintain customer relationships at a site level.
  • Highlight issues requiring Account Support due to persistent customer problems.

 

Requirements

  • Demonstrate understanding and experience in the Field Engineer's role.
  • At least 2 years of experience working in the coffee machine or vending industry.
  • Proficiency in using a phone and laptop.
  • Pursue professional growth and development opportunities.
  • Competitive salary and benefits package.

 

About You

To be considered for this role, we estimate a competitive salary range between £30,000 - £40,000 per annum, commensurate with your experience and qualifications. With opportunities for professional growth, a dynamic work environment, and a comprehensive benefits package, we invite applications from highly motivated individuals who share our commitment to excellence and innovation.



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