Operational Associate Workforce Manager

4 days ago


Slough, Slough, United Kingdom "National Foundation for Educational Research" Full time

Job Summary

We are seeking an experienced Operational Associate Workforce Manager to join our Research and Product Operations team at the National Foundation for Educational Research. As a key member of our team, you will be responsible for delivering the required operational associate workforce for projects through the recruitment, onboarding, allocation, reallocation, payment, and day-to-day supervision of our Test Administrator (TA) pool.

Key Responsibilities

  • Recruit, onboard, and allocate Test Administrators to projects as required
  • Manage the day-to-day supervision of Test Administrators, ensuring they have the necessary resources and support to perform their duties
  • Coordinate the payment and reallocation of Test Administrators as needed
  • Develop and maintain relationships with internal stakeholders to ensure effective communication and collaboration
  • Contribute to the development and implementation of processes and procedures to improve the efficiency and effectiveness of the Test Administrator pool

Requirements

To be successful in this role, you will need:

  • Proven experience in workforce management, preferably in an educational or research setting
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
  • Proficiency in Microsoft Office, particularly Excel, and experience with data analysis and reporting
  • Knowledge of workforce management software and systems, preferably in an educational or research setting

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional development and growth within the organization
  • A dynamic and supportive work environment
  • The chance to contribute to the development of educational research and evidence-based practice


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