Operations Manager

5 days ago


Slough, Slough, United Kingdom Workforce Staffing Ltd Full time

Job Summary:

We are seeking an experienced Operations Manager to join our team at Workforce Staffing Ltd. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our depot, ensuring efficient and profitable operations.

Key Responsibilities:

  • Manage Depot Operations: Oversee the total operation of the depot, maximizing efficiency and profitability to achieve targets.
  • Liaise with Customers and Support Services: Provide exemplary customer service by liaising between customers and support services in a timely manner.
  • Planning and Budgeting: Plan and budget the operation of the depot, adhering to the plan and budget approved by the company.
  • Health and Safety: Take responsibility for the company's Health and Safety policy at the depot.

Accountabilities:

  • Team Performance: Manage the performance of the teams to deliver revenue and service agreement sales and profitability targets.
  • Work in Progress (WIP): Control WIP to within targets set.
  • Supplier and Sub-Contractor Management: Approve and control the use of suppliers and sub-contractors to improve costs and standards of work and check invoices.
  • Labour Utilization: Ensure utilisation of labour is in accordance with targets set and that service jobs are efficiently controlled.
  • Claim Settlement: Ensure that claim settlement on warranty recovery equals job cost or is greater.
  • Invoice Disputes: Resolve all invoice disputes within 14 days, adhering to the authorisation levels set and using commercial common sense.
  • Health and Safety Issues: Deal with any health and safety or environmental issues at the depot, including those under RIDDOR, and report such issues to H&S Manager if necessary.
  • Good Housekeeping: Promote good housekeeping practices at the depot to ensure a healthy and safe well-disciplined working environment.
  • Customer Visits: Make regular visits to customers as the representative of the company overseeing the depot operation.
  • Liaison with Other Departments: Liaise with other departments to prevent or solve disputes with customers.

Key Performance Indicators (KPIs):

  • Branch Profit and Loss (P&L):
  • Service Agreement Sales:
  • Profit Target:
  • Work in Progress (WIP):
  • Health and Safety: Number of accidents and near misses.

Key Relationships:

  • External Customers:
  • Workshop:
  • Komatsu:
  • Service Teams:
  • Sales:

Person Specification:

Essential:

  • Industry and Product Knowledge:
  • Experience of Managing Field-Based and Diverse Teams:
  • Ability to Work Under Pressure:
  • Good People Manager with Experience of Dealing with Employee Relations Issues:
  • Ability to Build Good Relationships (Internally and Externally):
  • Results-Driven:
  • Sound and Swift Thinking, Problem Solver:

Desirable:

  • IOSH - H&S Certification:
  • Experience of Coaching and Developing Team Members:

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