Key Holder

3 days ago


Braintree, Essex, United Kingdom Estée Lauder Companies Full time
Join Our Team as a Key Holder at Estée Lauder Companies

About the Role:

We are seeking a highly motivated and customer-focused Key Holder to join our team at Estée Lauder Companies. As a Key Holder, you will play a key role in supporting the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store.

Key Responsibilities:

  • Support the Store Manager and Assistant Manager in achieving sales and customer service targets
  • Provide inspirational, authentic, and personalized customer service to our customers
  • Lead by example and use your coaching and mentoring skills to develop and motivate the team
  • Carry out essential start and end of day cash reconciliation and have responsibility for opening and closing the store on a rota basis

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Requirements:

  • Previous retail operations experience including cash reconciliation and opening and closing the store is desirable
  • Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
  • A passion and energy to provide inspirational, authentic and personalized customer service
  • An approachable and friendly personality
  • Confidence in speaking to customers, get to know them and understand their needs to best cater to them
  • Flexible availability across days/hours
  • Proof of right to live and work in the country

About Us:

Estée Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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