Hotel Group Administrator

3 weeks ago


London, Greater London, United Kingdom Clermont Hotel Group Central Support Office Full time

The Role

The Hotel Group Administrator plays a vital role in supporting the management of group reservations from contract to operational delivery. This involves liaising with clients to ensure all needs are anticipated and catered for before arrival, including briefing the operations team for their management from time of arrival.

Key Responsibilities

  • Provide exceptional customer service and communication skills
  • Be courteous and focused on delivering a consistently high standard of service
  • Drive standards and attention to detail
  • Be positive, enthusiastic, and professional
  • Deliver targets and budgets
  • Have good knowledge of Excel, Opera PMS, and Opera Sales & Catering
  • Microsoft Office skills
  • Ability to plan, prioritize, and multi-task
  • Flexible and adaptable to change
  • Attention to detail
  • Team Player

What's in it for you?

  • Great development opportunities
  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Paid volunteering days
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more


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