Hotel Group Administrator
3 weeks ago
The Role
The Groups Administrator plays a vital role in ensuring seamless group reservations management from contract signing to operational delivery. This position requires strong communication skills, with a focus on delivering exceptional customer service. The successful candidate will work closely with clients to anticipate and meet their needs, briefing the operations team to ensure a smooth transition from arrival to operational management.
Key Responsibilities
- Support the management of group reservations from contract signing to operational delivery
- Liaise with clients to ensure all needs are anticipated and catered for
- Brief the operations team to ensure a smooth transition from arrival to operational management
- Utilize strong communication skills to deliver exceptional customer service
- Work collaboratively with the operations team to ensure efficient group management
What We Look For
- Excellent communication and interpersonal skills
- Strong customer service focus with a positive attitude
- Ability to work collaboratively as part of a team
- Flexibility and adaptability in a fast-paced environment
- Strong organizational and time management skills
What's In It For You?
- Great development opportunities within the Clermont Hotel Group Central Support Office
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
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