Hotel Groups Coordinator
4 weeks ago
The Role
The Hotel Groups Coordinator supports the management of the groups reservations process between the stages of a signed contract to operational delivery before arrival. This role liaises with clients to ensure all needs are anticipated and catered for before arrival at the hotel, including briefing the operations team for their management from time of arrival at the hotel. This is a floating role and will support all hotels within the group.
Key Responsibilities
- Develop and maintain strong relationships with clients to ensure their needs are met
- Brief the operations team on client requirements and expectations
- Coordinate the reservations process to ensure seamless delivery
- Work closely with the operations team to resolve any issues that may arise
- Provide excellent customer service and support to clients
What We Look For
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Flexibility and adaptability in a dynamic environment
What's in it for you?
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more
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