Group Sales Coordinator

3 weeks ago


London, Greater London, United Kingdom Maybourne Hotel Group Full time
Group Sales Coordinator

We are seeking an exceptional Group Sales Coordinator to join our team at Maybourne Hotel Group. As a Group Sales Coordinator, you will be responsible for daily administration and helping to convert group enquiries for our Maybourne properties. This is an important role as it generates key revenue for Maybourne in both accommodation and events.

Main Responsibilities:
  • Pull daily reports and distribute to different departments, maintaining the filing system and general administration.
  • Handle small group / internal group requests from initial enquiry to contract stage.
  • Assist Group Sales Team in the organization of site visits and any other administrative tasks for the Head of Group Sales where necessary.
  • Ensure all telephone calls are answered quickly and efficiently within the required timeframe as per MHG Standards of Service.
  • Negotiate with the client to ensure we are competitive with the competitive set and convert group business.
  • Pro-actively follow up on all provisional bookings, keeping the Head of Groups Sales and Sales Managers informed as to the progress of all bookings.
  • Issue contracts upon successful negotiation, this includes calculating deposits and understanding cancellation policies.
  • Ensure information is entered in to salesforce correctly and within company standards. Enter notes, contacts and correspondences to ensure activities are tracked.
Requirements:
  • Previous experience within a hotel corporate group sales environment.
  • Genuine dedication to Maybourne Hotel Group and commitment to consistent quality in our products and services.
  • Strong organisational and time management skills.
  • Team player with excellent interpersonal and communication skills.
  • Strong customer care skills and ability to work under pressure, with excellent attention to detail.
  • Excellent telephone manner, verbal and written English.
  • High standard of personal presentation with confident, professional and welcoming personality.
About Maybourne Hotel Group:

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne. Our hotels have histories that stretch back over a century. We are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.

We are building on the reputation of our heritage properties by realising a global vision to lead the future of luxury. Curating distinctive and enriching experiences. From developing our digital capabilities and superior insights to enhancing our unmatched guest experience. To growing the number of hotels, spas and residences around the world.

We strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

  • Financial Stability
  • Excellent salary package
  • Family Friendly company policies including enhanced Maternity and Paternity Pay
  • Holiday allowance increase after 3 and 5 years of service
  • Travel Season Ticket Loans
  • Pension Scheme
  • Salary Sacrifice
  • Cycle to Work
  • Holiday Trading
  • Retail Discount
  • Health and Wellbeing Support
  • Subsidised monthly Podiatrist and Masseuse treatments
  • Flu vaccination vouchers
  • Eye test vouchers and contributions towards glasses
  • 24-hour employee assistance helpline
  • On and off-site Occupational Health Service
  • Death in Service salary contribution
  • Various wellbeing activities focused on mental and physical health
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals
  • Recognition and Career Development
  • Referral Scheme Introduce a Star where you can earn up to £1,500
  • Instant employee recognition and award programme with generous prizes
  • Employee of the month nominations with generous prizes
  • Additional paid day off to celebrate your Birthday
  • Internal transfer and promotion opportunities
  • In-house training and development team with a strong focus on career progression and personal growth
  • Long service awards
  • Memorable experiences
  • Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne
  • Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars
  • 50% Food and Beverage discount across the Maybourne
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
  • Wedding and Baby gifts
  • Retirement functions


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