Application Support Desk Lead

2 weeks ago


London, Greater London, United Kingdom Ingenii Search Full time

**Overview:**

Ingenii Search is recruiting for a seasoned professional to serve as the Head of Application Support Desk for their Capital Markets division. This is an exciting opportunity to lead multiple support teams and develop your skills in production application support.

As a key member of the team, you will be responsible for delivering exceptional service to Fixed Income clients and applications, leveraging ITIL service management principles to ensure seamless issue resolution.

**Salary and Benefits:**

We offer a competitive salary range of **£90,000-£120,000** per annum, depending on experience, plus a comprehensive benefits package that includes a generous holiday allowance and opportunities for professional growth.

**Job Description:**

You will:

  • Lead multiple support teams across multiple time zones
  • Develop and implement strategies to improve service delivery
  • Maintain expertise in enterprise scheduler platforms and monitoring tools
  • Collaborate with stakeholders to resolve complex issues

**Requirements:**

  • Proven experience in production application support
  • Strong understanding of ITIL service management principles
  • Excellent communication and leadership skills


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