Application Support Desk Head

2 weeks ago


London, Greater London, United Kingdom Ingenii Search Full time

Seize this exceptional opportunity as a senior figure to lead the Application Support Desk in Capital Markets. With 2nd and 3rd line responsibilities, you will oversee multiple support teams across various time zones, catering to Fixed Income clients and applications.

You will be accountable for delivering Production Application Support services to the Fixed Income Business, leveraging ITIL service management principles such as Event, Incident, Problem, and Change management. As the primary escalation point, you will ensure seamless production environment operation.

As an ideal candidate, you should possess extensive experience in Capital Markets, strong managerial expertise, and exceptional relationship-building skills with senior stakeholders within the business. You will also face off to various trading clients.

The applications utilized are Murex, Bloomberg TOMS, Openlink, XTP. Proficiency in enterprise scheduler platforms, such as Control-M, Geneos, Tableau, and Service Now, is highly desirable.

In return, the organization offers a competitive remuneration package, a dynamic work environment with low staff turnover, and a culture emphasizing excellent work-life balance.



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