IT Training Specialist

6 days ago


Leeds, Leeds, United Kingdom Helping Hands Full time

About the Role

We are seeking a highly skilled and experienced IT Training Specialist to join our team at Helping Hands. As an IT Training Specialist, you will be responsible for delivering remote classroom training to our staff across the UK, creating and managing online course content, and developing new and existing training materials.

Main Responsibilities

  • Training Delivery
    • Deliver face-to-face classroom-based training on software and hardware at remote UK sites.
    • Conduct assessments throughout delivery to ensure training is effective.
  • Training Development
    • Develop and create new and existing training materials.
  • Training Management
    • Manage, plan, maintain, and develop the locations where you will be delivering training.
    • Represent the organisation to articulate company methodology, culture, and technology solutions to our teams and all levels of management.

About You

To be successful in this role, you will need to have:

  • Excellent Communication Skills
    • Self-awareness and ability to adapt training delivery style to suit the audience and in some cases, the individual learning style.
  • Technical Skills
    • High level of attention to detail in presentation, written work, and record keeping.
    • Ability to juggle multiple priorities while also being 'on-the-road' / working from remote sites.
  • Business Acumen
    • Organisational skill and be able to lead by example, ensuring that the overall training experience is not overlooked.

Requirements

  • Experience
    • Excellent communication, team working, interpersonal skills with a positive focused attitude.
    • Designing, creating, and editing engaging eLearning, using various tools.
    • Experience of multi-tasking, prioritising, and delivering in a highly pressured remote environment.
  • Skills
    • Good working knowledge of MS Office (Outlook, Word, Excel & PowerPoint).
    • eLearning authoring skills (e.g. Adobe Captivate).

Working Arrangements

This role will involve working at remote UK wide locations with approximately one day per week working from home. There will be an expectation to work from our Support Office in Alcester one to two times per month with company expense policy reimbursement/accommodation.

Benefits

  • Career progression opportunities.
  • Car allowance - £400 per month.
  • 23 days annual leave, rising to 25 after 2 years of service.
  • Blue Light Card offering discounts from business and services.
  • Access to our employee assistance programme.
  • Refer a friend scheme.
  • Annual salary review.


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