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Training Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled Training Support Specialist to join our team at First Bus. As a key member of our People Services Transformation, you will play a crucial role in supporting the development and delivery of training programs for our HR and Payroll system implementation.
Key Responsibilities
- Contribute to the development of training materials and resources, ensuring alignment with learning objectives and project requirements.
- Provide logistical support for training sessions, including scheduling, coordination, and arrangement of necessary resources.
- Assist in the delivery of training sessions for various user groups, ensuring a seamless and effective learning experience.
- Contribute to the evaluation of training effectiveness by collecting feedback and insights, actively participating in post-training assessments.
- Collaborate closely with the Training Lead to ensure training activities align with project timelines and objectives.
- Provide ongoing support to users undergoing training, addressing queries, and ensuring a smooth learning journey.
- Actively identify areas for continuous improvement in training processes and materials, contributing to the enhancement of the overall learning experience.
- Assist in the documentation of training processes, materials, and outcomes for future reference and improvement.
Requirements
- 2+ years of experience in a training support role, with a specific focus on successful HR system implementations.
- Strong organisational and coordination skills to ensure the seamless execution of training sessions and related activities.
- Ability to work collaboratively with cross-functional teams, fostering effective communication and cooperation essential for a successful training program.
- Familiarity with Learning Management Systems and their integration into training programs.
- Ability to adapt to evolving training needs, ensuring flexibility in adjusting materials and approaches based on user feedback.
- Strong problem-solving skills to address challenges during training sessions and provide effective solutions.
- Excellent communication skills, both written and verbal, to convey training concepts clearly and engage effectively with diverse user groups.
- Experience in providing user support during and after training sessions, addressing queries, and ensuring a positive learning experience.
- Proactive approach to identifying areas for continuous improvement in training processes and materials, contributing to the ongoing enhancement of the learning experience.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
- A comprehensive employee assistance program.
