Clinical Operations Coordinator
4 hours ago
Up to £23,419.50 per annum
This role is based at Nuffield Health Glasgow Hospital, one of Scotland's leading private hospitals. Located in the heart of the West End, this state-of-the-art facility offers a range of services including orthopaedics, spinal surgery, ophthalmology, weight loss surgery, and cosmetic treatment.
As a Patient Service Advisor, you will be providing vital support to our patients, communicating with them both over the telephone and via email, and where necessary face to face. You will also be responsible for logging enquiries on our Hospital CRM and overseeing the customer journey.
Your key responsibilities will include:
- Handling customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
- Communicating with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.
- Providing customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.
- Logging enquiries on the Hospital CRM and overseeing the customer journey.
- Undertaking bookings for the customers ensuring full adherence to GDPR.
- Ensuring all customer interaction is undertaken in a timely manner.
- Working closely with Consultants and Medical Secretaries in order to provide services for patients.
- Providing a warm welcome on arrival to all visitors to the department - patients, consultants, and visitors.
- Transferring clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicate records.
- Monitoring and taking associated actions in connection with departmental email inboxes.
- Allocating clinic rooms and coordinating bookings with medical secretaries, consultants, and other members of staff.
- Checking in patients and booking future treatment appointments at the desk and via telephone.
To succeed in this role, you will need:
- Excellent customer service skills
- Proven experience in customer service
- Excellent written and verbal communication skills
- Excellent interpersonal skills and a good level of IT literacy
- Good organisational skills
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