IT Service Desk Analyst
22 hours ago
We are seeking a skilled IT Service Desk Analyst to join our team at Solutions Through Knowledge Contracts Limited. As an IT Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Main Responsibilities:- Provide first- and second-line support for Office 365 and mail migration issues, adhering to SLAs, quality standards, and ITIL best practices.
- Triage tickets and escalate to senior support and third-line support teams as needed.
- Offer software support for laptops and desktops, as well as liaise with third-party suppliers when required.
- Complete online and email ticket requests with a high level of diligence and respond to user requests in a timely and professional manner.
- Perform troubleshooting and fault diagnostics, providing excellent customer service and empathy to users.
- Take ownership and accountability for all assigned tickets, answering telephone calls in a professional and confident manner.
- Previous experience as an IT Service Desk Analyst, 1st Line Support, or Technical Support role.
- Experience supporting Microsoft Office 365 and using Active Directory.
- Competent in identifying and fixing desktop hardware and software issues, with basic networking and general fault diagnosis skills.
- Strong customer service experience and communication skills, with the ability to explain step-by-step instructions and handhold users.
- A team player with a self-motivated, enthusiastic, and keen-to-learn attitude, with experience working in an ITIL environment and supporting mail migration projects.
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IT Service Desk Analyst
1 hour ago
Worthing, West Sussex, United Kingdom STK Recruitment Full timeJob Title: IT Service Desk AnalystWe are seeking a skilled IT Service Desk Analyst to join our team at STK Recruitment. As an IT Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues related to Microsoft Office 365 and mail migration projects.Main Responsibilities:Liaise with...
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Service Desk Analyst
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Worthing, West Sussex, United Kingdom Southern Water Full timeJob SummaryThis is an exciting opportunity to join our fast-paced 1st Line Support service desk as a Service Desk Analyst where you will get to work on a variety of new and exciting technologies as we move through our huge Digital Transformation.About the RoleWe are seeking a highly motivated and customer-focused individual to provide technical support to...
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Secondary School Cover Supervisor Position
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Secondary School Cover Supervisor Position
7 days ago
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Data Engineer/Bi Analyst
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Data Engineer/Bi Analyst
4 days ago
Worthing, West Sussex, United Kingdom Arc IT Recruitment Full timeJob Title: Data Engineer/Bi AnalystAbout the Role:A highly skilled Data Engineer/Bi Analyst is required by Arc IT Recruitment to work with one of our Financial Services/Insurance clients. This is a fantastic opportunity to join a fast-growing and technically advanced company that is bucking all commercial trends and enjoying a sustained period of growth.Key...
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Data Engineer/Bi Analyst
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Data Engineer/Bi Analyst
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SEN Teaching Assistant
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Childcare Educator
4 weeks ago
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Learning Support Assistant
4 days ago
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Learning Support Assistant
4 days ago
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Teaching Assistant
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Teaching Assistant
7 days ago
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Senior Business Analyst
2 days ago
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Senior Business Analyst
2 days ago
Worthing, West Sussex, United Kingdom Capgemini Full timeAbout the RoleWe are seeking an experienced Senior Business Analyst to lead our team in delivering high-quality solutions to our clients. As a Senior Business Analyst, you will be responsible for managing and mentoring junior Business Analysts, working closely with stakeholders to define business requirements, and leading the delivery of end-to-end...
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AAT/ACCA Trainee Financial Analyst
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AAT/ACCA Trainee Financial Analyst
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Worthing, West Sussex, United Kingdom Pro Talent Full timeFinancial Analyst Role ProTalent is currently working with a reputable accounting firm seeking a Financial Analyst to join their team. About the Firm Award-winning accounting firm with a strong reputation in the industry. Well-established practice with a diverse and loyal client base. Provides a range of services including accounting, tax, and business...
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Environmental Services Technician
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Environmental Services Technician
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