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Customer Service Representative
2 months ago
Brook Street is seeking a skilled Telephony Operator to join our team in Ballymena.
This is an exciting opportunity to work in a dynamic environment and contribute to the success of our client.
Key Responsibilities:
- Respond to incoming calls and provide expert advice to ensure a positive experience for all callers.
- Accurately input data, maintain comprehensive records, and generate reports to support operational efficiency.
- Collaborate with various departments to facilitate smooth communication and service delivery.
- Provide timely updates and essential information to Housing Officers to assist in their roles.
Essential Requirements:
- Exceptional verbal and written communication skills, with a strong focus on interpersonal skills.
- A proven track record of delivering outstanding customer service in a fast-paced environment.
- Ability to manage multiple tasks effectively while maintaining composure under pressure.
- Strong skills in data entry and record-keeping.
- Flexibility to work variable shifts, including evenings and weekends.
Educational Background:
- A minimum of 5 GCSEs graded A-C is required.
- Background Check: An AccessNI check will be necessary for this role.
Working Conditions:
- Hours: 0800 - 1700, with variable shifts scheduled from Monday to Sunday. Times of work may change, must be fully flexible.
- An hourly rate of £11.59, paid weekly.
- Fully office-based.
Benefits:
- Enjoy 34 days of annual leave, including 12 bank holidays, promoting a healthy work-life balance.
How to Apply:
If you are enthusiastic about making a difference and possess the skills outlined above, we encourage you to apply. Please submit your up-to-date CV via the link or contact our branch to speak with Ciara.
Brook Street UK LTD is proud to be an equal opportunities employer, committed to fostering a diverse and inclusive workplace.
