Senior Emergency Response Officer

1 month ago

Nottinghamshire, United Kingdom British Red Cross Full time

About the Role

The British Red Cross is seeking a highly motivated and well-organized individual to fill the position of Senior Emergency Response Officer. As a key member of our team, you will be responsible for managing the day-to-day delivery of our service across up to six teams of volunteers, covering a broad geographical area.

Key Responsibilities

  • Manage the day-to-day delivery of the service across up to six teams of volunteers
  • Listen to volunteer and service user feedback and make improvements to our ways of working
  • Work with external partners to grow and develop our offer
  • Inspire and empower teams to perform to a high standard, achieving local and organisational team targets

Requirements

  • Experience of maintaining effective working relationships internally, ideally working with volunteers
  • Experience of maintaining and developing external relationships with partners and stakeholders
  • Experience in delivering on wider organisational priorities alongside day-to-day tasks, or generally in project management
  • Experience of creating and monitoring budgets and data
  • Strong IT proficiency and attention to detail
  • Ability to contribute to the development of operating plans
  • Excellent communication skills at a variety of levels
  • Understanding of how to improve service quality for the benefit of users and to develop services in line with needs
  • Able to respond to emergency situations, with hour on call duties as required
  • Able to work weekends and evenings as required, as well as being on call when required

What We Offer

  • Holidays – You'll get days annual leave (including bank holidays) and the option to buy an additional days leave
  • Pension scheme – We offer up to % contributory pension
  • Flexible working – We will do what we can to make sure you work in a way that suits you
  • Learning and Development Opportunities – We are one of the UK's largest charities and have a wide range of career opportunities
  • Discounts – You'll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform
  • Wellbeing Support – Staff wellbeing is always priority. You'll have access to mental health and wellbeing support
  • Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis
  • CycleWork – The cycle to work scheme enables you to lease a bicycle
  • Season ticket loan – We offer an interest-free loan to buy a season ticket for travel between home and work

About Us

The British Red Cross is a charity that helps people in crisis, and we are committed to ensuring that our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network, and Youth Network.

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