Emergency Response Team Leader

6 days ago


Nottinghamshire, United Kingdom British Red Cross Full time

About The Role


As a Senior Emergency Response Officer at the British Red Cross, you will play a vital role in managing the day-to-day delivery of our service across up to six teams of volunteers, covering a broad geographical area.


The ideal candidate will have experience of maintaining effective working relationships internally, ideally working with volunteers, as well as experience of maintaining and developing external relationships with partners and stakeholders.


Delivering on wider organisational priorities alongside day-to-day tasks will be a key aspect of this role, along with creating and monitoring budgets and data, and contributing to the development of operating plans.


A day in the life of a Senior Emergency Response Officer



  • Manage the day-to-day delivery of the service across up to six teams of volunteers.
  • Listen to volunteer & service user feedback and make improvements to our ways of working.
  • Work with external partners to grow and develop our offer.
  • Inspire and empower teams to perform to a high standard, achieving local and organisational team targets.

What you'll need



  • Experience of maintaining effective working relationships internally, ideally working with volunteers.
  • Experience of maintaining and developing external relationships with partners and stakeholders.
  • Experience in delivering on wider organisational priorities alongside day-to-day tasks.
  • Experience of creating and monitoring budgets and data.
  • Strong IT Proficiency & attention to detail.
  • Ability to contribute to the development of operating plans.
  • Excellent communication skills at a variety of levels.
  • Understanding of how to improve service quality for the benefit of user(s) and to develop services in line with needs.
  • Able to respond to emergency situations, with hour on call duties as required.

What we offer



  • Holidays – You'll get days annual leave (including bank holidays) and the option to buy an additional days leave.
  • Pension scheme
  • Flexible working
  • Learning & Development Opportunities
  • Discounts
  • Wellbeing Support
  • Team Working
  • CycleWork
  • Season ticket loan

At the British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.



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