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Concierge

2 months ago

London, Greater London, United Kingdom Pan Pacific London Full time

About Us

Pan Pacific London is a Forbes Travel Guide Five-Star Property, renowned for its exceptional service and luxurious hospitality. As a Concierge, you will be part of a close-knit team that prides itself on delivering sincere and gracious service to every guest.

Job Summary

We are seeking a passionate and guest-focused Concierge to join our team. As a Concierge, you will be responsible for providing exceptional care while demonstrating great pride and attention to detail in your work. You will strive to deliver an unforgettable experience and exquisite service to our guests with an elegant and refined Asian sensibility.

Key Responsibilities

  • Be up to date with activities available in the City and establish close relationships with relevant partners to provide the most up-to-date information, ticketing, reservations, etc.
  • Anticipate guest needs and go the extra mile.
  • Be an expert on everything that Pan Pacific London has to offer, including all hotel services, hours of operation, key personnel, hotel policies, etc.
  • Assist with other tasks or projects as assigned by hotel management and associates.
  • Ensure the smooth operation of the Concierge Desk and manage our storage space in an organized and efficient manner.
  • Ownership of the guest experience, good and the not so good, while keeping communication lines open to the senior team.
  • Manage day-to-day operations and correspondence, signing for and distributing mail/packages as appropriate, dealing with general enquiries, etc.

Benefits of Working as a Concierge at Pan Pacific London

We offer a range of benefits, including access to Mental Health First Aiders, Celebrate your Birthday with an extra day off, Cycle to Work Scheme, Referral Scheme, Seasonal Ticket Loan, Enhanced Maternity and Paternity Policy, Eye Care Voucher Scheme, Social & Employee Wellness Activities, Employee Assistance Programme including 24/7 virtual GP and financial advisors, 2 Hotel-Wide Social Events a year as well as additional social gatherings, Flexible Work Policy, Dry cleaning for uniforms and work attire, Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year, Guest Experience Programme, Discount on our Food and Beverage Outlets, Discount on Internal Spa Treatments, Culture Club – Focuses on Diversity and Inclusion, Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties, Complimentary meals prepared for you by our chefs, 2 Study Days per year (fully paid and in addition to your annual leave), 2 Volunteer Days per year (fully paid and in addition to your annual leave), Progression – our goal is to always coach and keep our employees helping you to develop and grow internally and within the PPH Group, and Additional YuLife Perks.

About Pan Pacific London

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and gracious service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.