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Housing Management Specialist

1 month ago

Basildon, Essex, United Kingdom CIH International Housing Group Full time
Housing Management Specialist

Sanctuary Housing is seeking a Housing Management Specialist to join our team in Basildon. As a key member of our team, you will be responsible for providing a high-quality housing management service that meets the needs of our customers and the wider community.

Key Responsibilities:
  • Manage anti-social behaviour cases effectively
  • Liaise with colleagues to ensure the allocation of void properties
  • Manage tenant expectations regarding repairs and maintenance
  • Manage complaints about service delivery
  • Work with colleagues to ensure compliance with regulations
  • Deliver general advice on tenancy sustainability
Requirements:
  • Proven experience in a similar role
  • Excellent analytical and problem-solving skills
  • Ability to build strong relationships with internal and external customers
  • Excellent customer service and negotiation skills
  • Working knowledge of Microsoft Office packages

Why work for us?

Sanctuary Housing is a leading social landlord, providing affordable homes to thousands of customers across England. We offer a range of benefits, including 25 days annual leave, a pension scheme, and employee recognition schemes.