Housing Complaints Coordinator
4 weeks ago
We are seeking a highly skilled Housing Complaints Coordinator to join our team at Reed. This role is crucial in ensuring that accurate information is gathered and submitted within the provided deadlines, and in supporting compliance with the Housing Ombudsman Complaints Handling Code.
Key Responsibilities:- Ensure all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate information.
- Handle all communications from the Housing Ombudsman service, including logging new requests, highlighting escalations, and responding to queries within the provided deadlines.
- Advocate for and promote the complaints policy and procedure to all staff, ensuring adherence and understanding across the organisation.
- Maintain clear, professional communication, ensuring that all correspondence is properly logged and accessible for accurate record-keeping.
- Identify potential risks to the organisation's reputation and collaborate with operational and communications teams to implement mitigating actions.
- Ability to multitask and adjust to shifting priorities as needed.
- Resilience, with the ability to work under pressure to tight timelines.
- Experience in dealing with task-driven roles and a proven track record of delivering on deadlines.
- Empathy and relationship-building skills, with a strong focus on putting customer experience first.
- Excellent knowledge of the Housing Ombudsman Complaint Handling Code.
- Demonstrable experience of complaint handling and working in a compliance environment.
- Good knowledge of housing practices and procedures.
- Strong planning and organising skills to maintain priorities and meet deadlines.
- Excellent written and verbal communication skills.
- Competitive hourly rate.
- Flexible hybrid working arrangement.
- Opportunity to contribute to a high-quality service delivery.
-
Housing Complaints Coordinator
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeHousing Complaints Coordinator Job DescriptionWe are seeking a skilled Housing Complaints Coordinator to manage and coordinate all requests for information received from the Housing Ombudsman Service. This role is crucial in ensuring that accurate information is gathered and submitted within the provided deadlines, and in supporting compliance with the...
-
Housing Complaints Coordinator
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeWe are seeking a Housing Complaints Coordinator to manage and coordinate all requests for information received from the Housing Ombudsman Service. This role is crucial in ensuring that accurate information is gathered and submitted within the provided deadlines, and in supporting compliance with the Housing Ombudsman Complaints Handling Code.Key...
-
Housing Management Specialist
4 weeks ago
Basildon, Essex, United Kingdom CIH International Housing Group Full timeHousing Management SpecialistSanctuary Housing is seeking a Housing Management Specialist to join our team in Basildon. As a key member of our team, you will be responsible for providing a high-quality housing management service that meets the needs of our customers and the wider community.Key Responsibilities:Manage anti-social behaviour cases...
-
Housing Ombudsman Compliance Team Leader
4 weeks ago
Basildon, Essex, United Kingdom Triumph Consultants Ltd Full timeJob Title: Housing Ombudsman Compliance Team LeaderJob Summary:We are seeking a highly skilled and experienced Compliance Team Leader to join our team at Triumph Consultants Ltd. The successful candidate will be responsible for leading a team that manages Housing Ombudsman Compliance, ensuring compliance with orders, deadlines, and promoting the Complaints...
-
Housing Compliance Team Leader
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeHousing Compliance Team LeaderWe are seeking a highly skilled and experienced Housing Compliance Team Leader to join our team. As a key member of our compliance team, you will be responsible for leading a team to manage Housing Ombudsman Compliance, ensuring adherence to orders, deadlines, and promoting the Complaints Handling Code.Key...
-
Housing Compliance Team Leader Position
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeWe are seeking a seasoned leader to spearhead our Housing Compliance Team. As a key member of our team, you will be responsible for managing Housing Ombudsman Compliance, ensuring adherence to orders and deadlines, and promoting the Complaints Handling Code. Your focus will be on complaint resolution, identifying potential reputational risks, and...
-
Housing Ombudsman Compliance Team Lead
4 weeks ago
Basildon, Essex, United Kingdom Daniel Owen Ltd Full timeHousing Ombudsman Compliance Team LeadTemporaryMonday to Friday£23.08 per hourThe focus of this role is to lead a team that manages Housing Ombudsman Compliance, ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code. A key focus is on complaint resolution, identifying potential reputational risks, and working collaboratively...
-
Housing Compliance Team Leader
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeHousing Compliance Team Leader Job DescriptionWe are seeking a Housing Compliance Team Leader to join our team in Pitsea, Essex. The role is pivotal in leading a team to manage Housing Ombudsman Compliance, ensuring adherence to orders, deadlines, and promoting the Complaints Handling Code.Key Responsibilities:Provide support and guidance on compliance...
-
Housing Ombudsman Compliance Team Lead
4 weeks ago
Basildon, Essex, United Kingdom Daniel Owen Ltd Full timeHousing Ombudsman Compliance Team LeadTemporaryMonday to Friday £23.08 per hourThe primary focus of this role is to lead a team responsible for managing Housing Ombudsman Compliance. The team's key objectives include ensuring compliance with orders, meeting deadlines, and promoting the Complaints Handling Code. A key aspect of this role is complaint...
-
Compliance Team Leader
4 weeks ago
Basildon, Essex, United Kingdom Reed Full time**Compliance Team Leader - Housing Ombudsman**We are seeking a highly skilled Compliance Team Leader to join our team at Reed. As a key member of our compliance team, you will be responsible for ensuring that our organization meets the highest standards of compliance with the Housing Ombudsman Complaint Handling Code.Provide guidance and support to team...
-
Compliance Team Leader
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeCompliance Team Leader - Housing Ombudsman SpecialistReed is seeking a seasoned Compliance Team Leader to join our team. As a key member of our Housing Ombudsman Compliance team, you will be responsible for ensuring compliance with orders and deadlines, promoting the Complaints Handling Code, and resolving complaints.Key Responsibilities:Provide guidance and...
-
Compliance Team Leader
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeCompliance Team Leader - Housing Ombudsman Expert**Job Summary**We are seeking a highly skilled Compliance Team Leader to join our team at Reed. As a Compliance Team Leader, you will be responsible for leading a team focused on managing Housing Ombudsman Compliance. Your primary responsibilities will include ensuring compliance with orders and deadlines,...
-
Compliance Team Leader
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeJob Title: Compliance Team Leader - Housing Ombudsman ExpertiseJob Summary:We are seeking a highly skilled Compliance Team Leader to join our team at Reed. As a Compliance Team Leader, you will be responsible for leading a team focused on managing Housing Ombudsman Compliance. Your primary responsibilities will include ensuring compliance with orders and...
-
Compliance Team Leader
3 weeks ago
Basildon, Essex, United Kingdom Daniel Owen Ltd Full timeHousing Ombudsman Compliance Team Leader RoleThe Housing Ombudsman Compliance Team Leader will lead a team ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code.Key Responsibilities:Complaint resolution and identifying potential reputations risksCollaborating with internal teams to mitigate issuesProviding training and...
-
Housing Compliance Team Leader Position
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeWe are seeking a highly skilled Compliance Team Leader to join our team at Reed. The successful candidate will be responsible for leading a team to manage Housing Ombudsman Compliance, ensuring adherence to orders, deadlines, and promoting the Complaints Handling Code.Key Responsibilities:Provide support and guidance on compliance matters to the team.Drive...
-
Housing Ombudsman Compliance Team Lead
4 weeks ago
Basildon, Essex, United Kingdom Daniel Owen Ltd Full timeHousing Ombudsman Compliance Team LeadTemporaryMonday to Friday £23.08 per hourThe primary focus of this role is to lead a team responsible for ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code. A key aspect is complaint resolution, identifying potential reputational risks, and collaborating with internal teams to...
-
Compliance Officer
4 weeks ago
Basildon, Essex, United Kingdom Daniel Owen Ltd Full timeCompliance Coordinator RoleWe are seeking a highly organized and detail-oriented Compliance Coordinator to join our team at Daniel Owen Ltd.Key Responsibilities:Manage and coordinate all requests for information received from the Housing Ombudsman ServiceEnsure accurate information is gathered and submitted within provided deadlinesOversee emails received...
-
Social Housing Planner
2 days ago
Basildon, Essex, United Kingdom Fortus Recruitment Full timeJob OverviewWe are seeking a skilled Repairs Planner to join our team at Fortus Recruitment Group Limited. As a key member of our social housing division, you will be responsible for coordinating repairs and maintenance activities across various locations.About the RoleThe ideal candidate will have a strong background in planning and scheduling within social...
-
Compliance Team Leader
4 weeks ago
Basildon, Essex, United Kingdom Reed Full timeCompliance Team Leader OpportunityReed Talent Professionals is seeking a highly skilled Compliance Team Leader to join a reputable Housing Association in south Essex. As a key member of the Housing Ombudsman Compliance team, you will play a pivotal role in ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code.The successful...
-
Youth Services Coordinator
3 weeks ago
Basildon, Essex, United Kingdom Essex County Council Full timeJob DescriptionJob Title: Youth Services CoordinatorJob Reference: Not applicableLocation: BasildonJob Type: Permanent, Full TimeSalary: £27,663 to £32,545 per annumAbout the RoleWe are seeking a highly motivated and experienced Youth Services Coordinator to join our team. The successful candidate will play a key role in developing the Youth Service offer...