Housing Ombudsman Compliance Team Leader

4 weeks ago


Basildon, Essex, United Kingdom Triumph Consultants Ltd Full time

Job Title: Housing Ombudsman Compliance Team Leader

Job Summary:

We are seeking a highly skilled and experienced Compliance Team Leader to join our team at Triumph Consultants Ltd. The successful candidate will be responsible for leading a team that manages Housing Ombudsman Compliance, ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code.

Key Responsibilities:

  • Lead a team that manages Housing Ombudsman Compliance
  • Ensure compliance with orders, deadlines, and promote the Complaints Handling Code
  • Provide training and day-to-day advice to the team
  • Monitor productivity and quality from the team
  • Support and guide team members on compliance matters
  • Regularly review performance and development needs with team members
  • Act as an escalation point for the team, liaising with service areas across the organisation and external stakeholders

Requirements:

  • Demonstrable knowledge of the Housing Ombudsman Complaint Handling Code and determination outcomes
  • Demonstrable experience of complaint handling and working in a compliance environment
  • Good knowledge of housing practices and procedures
  • Strong planning and organising skills to maintain priorities and meet deadlines
  • Strong IT skills including Microsoft packages or equivalent


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