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Service Desk Coordinator

2 months ago

Cobham, Surrey, United Kingdom Reed Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Service Desk Administrator at Reed Epsom. As the primary point of contact for our clients and their customers, you will provide exceptional support and assistance with day-to-day tasks.

Key Responsibilities

  • Assist in handling various queries from clients and ensure excellent customer service is provided through relationship and rapport building.
  • Manage incoming callouts and assign work to engineers, ensuring timely and efficient resolution of issues.
  • Complete job reports following all callouts, small works, or maintenance checks using our in-house system and provide copies to clients.
  • Process orders for new or spare parts when needed, ensuring accurate and up-to-date records.
  • Assist with management of company stock and updating in the system, maintaining accurate and reliable data.

Requirements

  • Previous experience in customer service and excellent communication skills.
  • Confidence in handling difficult or complex queries and requests.
  • A keen eye for detail and strong organizational skills.
  • Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.
  • The ability to prioritize your own workload and manage your time effectively.

What We Offer

As a Service Desk Administrator at Reed Epsom, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and support.