Customer Service Expert
1 week ago
Job Title: Customer Service Expert
">About the Role:
">- We are seeking a skilled and enthusiastic Candidate to join our team as a Customer Service Expert.
About Us: LightwaveRF is a pioneering company in the smart home technology sector, with a proprietary Internet of Things (IoT) platform that provides customers with fully integrated remote control and monitoring of light, heat, power, and security.
">Key Responsibilities:
">- Troubleshoot and resolve hardware and software issues related to smart home products.
- Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution.
- Answer inbound phone calls promptly and professionally, addressing customer queries and issues.
- Respond to customer support tickets in a timely and efficient manner.
- Organise and coordinate returns for customers with faulty items.
- Update the Customer Relationship Management (CRM) system with relevant and accurate information.
- Maintain a high level of product knowledge and stay up-to-date with new product releases and features.
- Provide feedback to the product development team on potential product improvements based on customer interactions.
- Assist other departments during quieter periods.
Benefits: A competitive salary (£25,000 - £30,000 per annum), opportunities for professional development, and a dynamic work environment.
">Requirements: Excellent communication skills, IT skills, attention to detail, organisation skills, customer care skills, problem-solving skills, team working, initiative, work independently, strong problem-solving skills, and a chatty personality.
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