Customer Retention Specialist

8 hours ago


Aldridge, Walsall, United Kingdom Foxmere Full time

We are Foxmere, a dynamic business looking for a skilled Customer Retention Specialist to join our team.

Job Summary

This role will be responsible for maintaining and growing a portfolio of repeat customers, ensuring their satisfaction and loyalty.

Main Responsibilities
  1. Proactively engage with customers to understand their needs and preferences.
  2. Respond promptly to customer inquiries and concerns.
  3. Provide exceptional customer service and resolve issues effectively.
  4. Develop and send timely quotes to customers.
  5. Maintain strong relationships with customers through regular communication.
  6. Develop and implement sales strategies to achieve targeted sales performance.
Requirements
  • Proven track record of delivering excellent customer service.
  • Strong communication and interpersonal skills.
  • Attention to detail and organizational skills.
  • Ability to work in a fast-paced environment.

Estimated salary: $60,000 - $80,000 per year.



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