Technical Support Team Manager

3 weeks ago


Aldridge, Walsall, United Kingdom Aldridge Full time

As an IT Support and Service Delivery Manager at Aldridge, you will play a vital role in driving client satisfaction and loyalty. Your primary responsibility will be to lead a team of technical support specialists in delivering top-notch services to our clients.

Main Accountabilities:
  1. Direct a team of technical support experts in resolving complex technical issues.
  2. Cultivate strong relationships with clients through regular communication and issue resolution.
  3. Design and implement new technical support processes to enhance the client experience.
  4. Stay up-to-date with the latest technology trends and best practices.

Our company offers a comprehensive compensation package, including a salary of approximately $105,000 per year, based on your qualifications and experience.

This position demands:

  1. Proven leadership skills in managing high-performing teams in dynamic environments.
  2. Strong analytical and problem-solving abilities.
  3. A deep understanding of client needs and expectations.


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