Customer Service Telecommunications Advisor
1 month ago
As a Smart Home Support Specialist at LightwaveRF, you will be responsible for providing exceptional customer experience to our clients. This role involves troubleshooting and resolving hardware and software issues related to smart home products, collaborating with cross-functional teams to escalate complex issues, and addressing customer queries and issues via phone calls and support tickets.
Key Responsibilities
- Troubleshoot and resolve hardware and software issues related to smart home products.
- Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution.
- Answer inbound phone calls promptly and professionally, addressing customer queries and issues.
- Respond to customer support tickets in a timely and efficient manner.
- Organise and coordinate returns for customers with faulty items.
- Update the CRM system with relevant and accurate information.
- Maintain a high level of product knowledge and stay up-to-date with new product releases and features.
- Provide feedback to the product development team on potential product improvements based on customer interactions.
- Assist other departments during quieter periods.
About You
You will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You will also be proficient in IT systems and have a strong attention to detail. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and ensuring that all customer interactions are handled professionally and efficiently.
What We Offer
We offer a competitive salary of £25,000 - £28,000 per annum, depending on experience, as well as opportunities for career development and progression. You will also receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours. Our training is delivered both face-to-face and remotely via Teams with a development coach available for support 24/7.
-
Customer Service Representative
3 weeks ago
Aldridge, Walsall, United Kingdom Getting In Limited Full time**Job Title:** Customer Service RepresentativeWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service, troubleshooting issues related to smart home products, and working closely with cross-functional teams to ensure prompt...
-
Customer Service Expert
1 week ago
Aldridge, Walsall, United Kingdom Getting In Limited Full timeJob Title: Customer Service Expert">About the Role:">We are seeking a skilled and enthusiastic Candidate to join our team as a Customer Service Expert.">About Us: LightwaveRF is a pioneering company in the smart home technology sector, with a proprietary Internet of Things (IoT) platform that provides customers with fully integrated remote control and...
-
Apprenticeship Customer Experience Advisor
4 days ago
Aldridge, Walsall, United Kingdom Getting In Limited Full timeJob Title: Smart Home Telephone Support SpecialistJob Description:We are looking for a highly skilled and motivated individual to join our team as a Smart Home Telephone Support Specialist. As an Apprentice, you will gain hands-on experience in resolving customer queries and providing excellent support for our smart home products.Key Responsibilities:Resolve...
-
Smart Home Advisor
1 day ago
Aldridge, Walsall, United Kingdom Getting In Limited Full timeCustomer Service RoleWe are seeking a skilled Customer Service Specialist to join our team, providing top-notch customer experiences and resolving technical issues related to smart home devices. The ideal candidate will have strong communication skills, IT skills, and attention to detail.ResponsibilitiesDeliver exceptional customer experiences through phone...
-
Customer Retention Specialist
2 months ago
Aldridge, Walsall, United Kingdom Foxmere Full timeWe are Foxmere, a dynamic business looking for a skilled Customer Retention Specialist to join our team.Job SummaryThis role will be responsible for maintaining and growing a portfolio of repeat customers, ensuring their satisfaction and loyalty.Main ResponsibilitiesProactively engage with customers to understand their needs and preferences.Respond promptly...
-
LightwaveRF Customer Experience Associate
1 month ago
Aldridge, Walsall, United Kingdom Getting In Limited Full timeRole SummaryThe Customer Experience Associate role at LightwaveRF is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experience. As a key member of our support team, you will be responsible for troubleshooting and resolving hardware and software issues related to smart home products, collaborating with...
-
IT Solutions Consultant
1 month ago
Aldridge, Walsall, United Kingdom Aldridge Full timeBecome an IT Solutions Consultant at AldridgeWe're looking for an experienced professional to join our team as an IT Solutions Consultant. In this role, you'll build relationships, understand market needs, and deliver tailored technology solutions to drive our growth.You'll focus on partner and customer interactions, providing product demos and sales...
-
Enterprise Sales Executive
1 month ago
Aldridge, Walsall, United Kingdom Aldridge Full timeUnlock Your Potential as an Enterprise Sales ExecutiveWe're seeking a highly motivated and results-driven individual to join our team as an Enterprise Sales Executive. In this role, you'll drive our growth by building relationships, understanding market needs, and delivering tailored technology solutions.You'll focus on partner and customer interactions,...
-
Technical Service Specialist
2 weeks ago
Aldridge, Walsall, United Kingdom Aldridge Full timeAbout Our TeamAldridge is a dynamic organization that values innovation and collaboration. We are looking for a Technical Service Specialist to join our team who shares our passion for technology and customer satisfaction.Job Description:Work closely with cross-functional teams to resolve complex technical issuesDevelop and implement processes to improve...
-
Senior Business Development Manager
1 month ago
Aldridge, Walsall, United Kingdom Aldridge Full timeDrive Aldridge's Growth as a Senior Business Development ManagerWe're seeking a seasoned professional to drive our growth by building relationships, understanding market needs, and delivering tailored technology solutions. As a Senior Business Development Manager, you'll focus on partner and customer interactions, providing product demos and sales support....
-
Smart Home Product Specialist
3 weeks ago
Aldridge, Walsall, United Kingdom Getting In Limited Full time**Job Overview:** We are looking for a skilled Smart Home Product Specialist to join our team. As a Smart Home Product Specialist, you will be responsible for delivering exceptional customer service, resolving technical issues, and collaborating with cross-functional teams to ensure seamless customer experiences.Key Responsibilities:Deliver exceptional...
-
Sales and Account Growth Manager
1 month ago
Aldridge, Walsall, United Kingdom Foxmere Full timeFoxmere is expanding its sales team and seeking a highly motivated Sales and Account Growth Manager.About the RoleThis position will focus on maintaining and growing a portfolio of repeat customers, driving revenue growth and improving customer satisfaction.Key ResponsibilitiesIdentify and pursue sales opportunities through proactive outreach to...
-
Business Development Lead
2 months ago
Aldridge, Walsall, United Kingdom Foxmere Full timeWe are Foxmere, a thriving business on the rise. We're looking for an experienced Business Development Lead to join our team.Job OverviewThis role will involve maintaining and growing a portfolio of repeat customers.Duties and ResponsibilitiesProactively initiate outbound phone calls to leads to create sales opportunities through understanding customer...
-
Housekeeping Assistant
1 week ago
Aldridge, Walsall, United Kingdom NHS Full timeAre you passionate about delivering exceptional cleanliness and customer service in a luxury residential setting?About the RoleThis Housekeeping Assistant role at Avery Healthcare's Aldridge Care Home involves maintaining high standards of cleanliness and laundry. As part of our dedicated team, you will work to deliver hotel-style service to residents.Main...
-
Account Management and Sales Professional
2 weeks ago
Aldridge, Walsall, United Kingdom Foxmere Full timeWe are Foxmere, a dynamic business looking for a highly skilled Account Manager to join our sales team. As an Account Manager at Foxmere, you will be responsible for developing and executing sales strategies that drive revenue growth and build long-term relationships with our customers.About the PositionThis is an excellent opportunity for a seasoned sales...
-
Account Growth Specialist
1 week ago
Aldridge, Walsall, United Kingdom Foxmere Full timeFoxmere is seeking a highly motivated Account Growth Specialist to join our team and contribute to our continued success in the market.In this role, you will be responsible for driving sales growth by identifying new business opportunities and expanding existing customer relationships.Key ResponsibilitiesDevelop and implement sales strategies to meet and...
-
Smart Home Support Specialist
1 month ago
Aldridge, Walsall, United Kingdom Getting In Limited Full timeJob DescriptionAs a Smart Home Support Specialist at LightwaveRF, you will play a critical role in delivering exceptional customer experience. Your responsibilities will include troubleshooting and resolving hardware and software issues, collaborating with cross-functional teams to escalate complex issues, and addressing customer queries and issues via phone...
-
Senior Technical Operations Specialist
3 weeks ago
Aldridge, Walsall, United Kingdom Aldridge Full timeThe ideal candidate for our IT Support and Service Delivery Manager role will be a seasoned professional with a proven track record of delivering exceptional results. As a key member of our team, you will be responsible for leading a team of technical support specialists in providing top-notch services to our clients.Main Responsibilities:Oversee a team of...
-
Catering Team Member
1 day ago
Aldridge, Walsall, United Kingdom Avery Healthcare Full timeAre you passionate about delivering exceptional customer service and maintaining the highest standards of food safety and hygiene? Do you have a commitment to teamwork and continuous learning? If so, we'd love to hear from you!Job Summary:We're seeking a motivated and experienced individual to join our team as a Kitchen Assistant. As a key member of our...
-
Digital Communications Specialist
2 days ago
Aldridge, Walsall, United Kingdom The New Art Gallery Walsall Full timeCompany OverviewThe New Art Gallery Walsall is a dynamic and forward-thinking institution, seeking an experienced Digital Communications Specialist to join our team. As a key member of our digital support team, you will play a crucial role in ensuring the effective use of digital technologies across the organization.">Job DescriptionAs a Digital...