Apprenticeship Customer Experience Advisor
4 days ago
Job Title: Smart Home Telephone Support Specialist
Job Description:
We are looking for a highly skilled and motivated individual to join our team as a Smart Home Telephone Support Specialist. As an Apprentice, you will gain hands-on experience in resolving customer queries and providing excellent support for our smart home products.
Key Responsibilities:
- Resolve technical issues related to smart home devices over the phone
- Collaborate with cross-functional teams to escalate complex issues
- Update the CRM system with accurate information
- Maintain product knowledge and stay up-to-date with new releases
Salary and Benefits:
- A competitive salary of £23,000 - £26,000 per annum
- Opportunity to attain an NVQ 2 Customer Service qualification
- Training delivered through face-to-face and remote sessions
About Our Company: We are a leading provider of smart home solutions, committed to delivering exceptional customer experiences.
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