IT Infrastructure Delivery Manager

3 weeks ago


Aldridge, Walsall, United Kingdom Aldridge Full time

We are seeking an IT Project Engineer to join our dynamic team at Aldridge, responsible for delivering high-quality projects to our valued clients.

Key Accountabilities:
  • To thoroughly complete assigned projects and tickets within given timelines.
  • To review project scopes to understand objectives, target environments, and potential risks, developing contingency plans accordingly.
  • To ensure high client satisfaction levels through active engagement and effective communication.
  • To maintain strong relationships with Aldridge stakeholders by ensuring seamless project execution and timely completion.
  • To document project progress and time spent in PSA and Client Documentation Systems.
  • To participate in regular project team meetings, including daily huddles and weekly status updates.
Required Skills and Qualifications:
  • At least 3+ years of practical experience in deploying new technologies, such as O365 and VoIP implementation, network infrastructure upgrades, and server deployment/migration in various environments.
  • 3-5 years of Helpdesk/Desktop Support experience, preferably in an MSP environment.
  • Strong creative problem-solving skills to tackle complex technical challenges.
  • Voracious thirst for knowledge and continuous improvement.
  • Ability to thrive in fast-paced, high-pressure environments.
  • Strong written and interpersonal communication abilities to deliver exceptional customer service.
  • 3-5 years of experience with ticketing systems.
  • Professional IT Certifications like MCSA or MCSE (Microsoft 365 & Azure), Cisco, CCNA, CCNP, CCIE, or VMware VCP would be ideal but not required.

Salary range: $90,000 - $120,000 per year, depending on your background and experience. You will also enjoy a comprehensive benefits package and opportunities for growth and professional development within Aldridge.



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