Technical Services Expert

2 days ago


Glasgow, Glasgow City, United Kingdom Onyx-Conseil Full time
Job Title:

Tech Support Specialist

Job Summary:

We are seeking a highly skilled Tech Bar Consultant to join our team in Glasgow. As a Tech Support Specialist, you will play a crucial role in providing technical support to our clients, ensuring they receive high-quality service and solutions.

Your Responsibilities:

  1. Monitor and respond to incident and problem tickets, providing timely and effective solutions.
  2. Assist with Service Desk Tickets, troubleshooting and resolving technical issues.
  3. Work closely with clients to understand their needs and provide tailored support.
  4. Collaborate with the desktop support team to resolve complex technical issues.
  5. Provide training and guidance to new starters and assist with process leaver returns.
  6. Act as a point of contact for client questions and concerns.

Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.


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