Technical Services Expert
2 days ago
Tech Support Specialist
Job Summary:
We are seeking a highly skilled Tech Bar Consultant to join our team in Glasgow. As a Tech Support Specialist, you will play a crucial role in providing technical support to our clients, ensuring they receive high-quality service and solutions.
Your Responsibilities:
- Monitor and respond to incident and problem tickets, providing timely and effective solutions.
- Assist with Service Desk Tickets, troubleshooting and resolving technical issues.
- Work closely with clients to understand their needs and provide tailored support.
- Collaborate with the desktop support team to resolve complex technical issues.
- Provide training and guidance to new starters and assist with process leaver returns.
- Act as a point of contact for client questions and concerns.
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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