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Customer Service Representative

2 months ago

Biggin Hill Greater London, United Kingdom Alchemy Global Talent Solutions Full time
Job Overview

Alchemy Global Talent Solutions is seeking a skilled Customer Service Coordinator to provide exceptional support to customers throughout the entire moving process.

Key Responsibilities:

* Provide timely and effective support to customers, ensuring a smooth and satisfactory experience
* Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution
* Maintain accurate records of moving complaints, their causes, and resolutions
* Monitor and respond to online reviews appropriately
* Address and resolve customer queries and complaints promptly and effectively

Requirements:

* Strong customer service skills
* Experience in handling complaints is preferred

If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.