Estate Manager
3 weeks ago
About the Role
At Anchor Hanover, we're committed to providing older people with independence and security within a thriving community. As an Estate Manager, you'll play a pivotal role in ensuring the smooth running of our locations, connecting with residents, and promoting inclusion in social events.
Key Responsibilities
- Ensure the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures.
- Manage communal areas and work with residents to enable them to love living in later life.
- Partner with property colleagues and contractors to ensure residents' homes are well maintained and repairs are completed to a high standard.
- Manage the location's budget and service charge accounts.
- Connect with residents, signposting them to access health and social services.
- Promote inclusion in social events both internally and in the wider community.
- Build resident confidence by ensuring their views are acted upon, managing expectations, and delivering on our commitments.
- Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout.
What We Offer
At Anchor Hanover, we're proud to be an equal opportunity employer, committed to celebrating diversity and promoting inclusion. We offer a range of benefits, including a pension plan, flexible working options, and ongoing personal and professional development opportunities.
Join Our Team
We're looking for an individual who shares our values and has great relationship management and communication skills. If you're passionate about providing older people with independence and security, we'd love to hear from you.
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