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Administrative Coordinator

2 months ago

Epping, Essex, United Kingdom AWD online Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Coordinator to join our team at AWD online. As an Administrative Coordinator, you will play a vital role in ensuring the smooth operation of our office and providing exceptional support to our clients.

Key Responsibilities
  • Schedule and coordinate appointments and bookings for our Fire and Security Engineers
  • Provide first-class customer service and respond to client inquiries in a timely and professional manner
  • Manage and maintain accurate records and documentation, including contracts, emails, and correspondence
  • Assist with the day-to-day administration of contracts, including issuing contracts, sending and replying to emails, and typing letters
  • Coordinate and plan daily schedules for our Fire and Security Engineers, ensuring they have enough time between appointments to arrive on time
  • Monitor and control small reactive jobs, communicating with clients throughout the process to ensure they are up to date with current job status
  • Arrange access for our Fire and Security Engineers to specific sites as required
  • Answer queries from clients, Fire and Security Engineers, and management in a professional and courteous manner
  • Use IT systems, keeping them up to date and compliant
  • Order materials required for relevant tasks and projects
Requirements
  • Excellent communication, customer service, and administrative skills
  • Strong planning and organization skills, with the ability to prioritize tasks and manage multiple projects
  • A reasonable knowledge of Microsoft Excel, Word, and Outlook packages
  • Ability to use bespoke software CRM package (training will be provided)
  • The ability to work as a team but also independently
  • Will require own transport due to office location
  • Extensive previous office administration experience, ideally from the fire and security / engineering industry
What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.