Housing Services Coordinator

4 weeks ago


Basildon, Essex, United Kingdom Sanctuary Group Full time
Job Overview:
Sanctuary Group, a leading social landlord, is seeking an experienced Housing Officer to join their team in Basildon. The successful candidate will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community.

This role involves working as part of a team to respond to resident tenancy-related queries, addressing concerns involving residents' homes, the environment, and neighbour relations. Effective management of anti-social behaviour cases, liaison with colleagues, and delivering general advice on all aspects of tenancy are key responsibilities.

Key Skills and Qualifications:

  • Proven experience of undertaking a similar role
  • Prior experience of delivering high-quality tenancy services
  • Excellent analytical and problem-solving skills
  • Ability to build strong working relationships with internal and external customers
  • Excellent customer service and negotiating skills
  • An understanding of Microsoft Office packages including Word, Excel, and Outlook
  • Excellent communication skills both verbal and written
  • Working knowledge of relevant regulations and good practice

Why Work for Us?

We offer a competitive salary of £22,000 - £24,000 per annum, 25 days annual leave (pro rata), a pension scheme with employer contributions, life assurance, and employee networks. Our commitment to inclusion and diversity ensures adjustments throughout the application process.



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