Business Development Manager

4 weeks ago


Crawley, West Sussex, United Kingdom Charlotte Tilbury Full time
About the Role

As a key member of the Charlotte Tilbury team, you will be responsible for driving financial results in store, meeting and exceeding targets and key performance indicators. You will support the Business Manager in determining individual and team sales targets and communicating with the Retail Artists to agree sales objectives and deliver them.

You will demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance. You will lead by example to promote exceptional customer service and creating a customer experience.

You will coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry. You will take every opportunity to extend exceptional customer service beyond the in-store experience, driving the customer database for direct marketing opportunities.

You will implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching. You will create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.

You will be entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success. You will maintain impeccable visual merchandising, counter cleanliness and hygiene standards. You will execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

About You
  • You have retail management experience.
  • You have a genuine passion for the beauty industry.
  • You have commercial acumen.
  • You have people management experience.
  • You have strategic planning experience.
Why Join Us?
  • We offer a structured induction programme – Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment.
  • We offer structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
  • You will receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
  • You will have access to Tilbury Treats – our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
  • We offer other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.


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