Client Services Team Lead

4 weeks ago


Handforth, Cheshire East, United Kingdom Vets for Pets Full time

Are you a natural leader with excellent communication skills? We're looking for a Client Services Team Lead to join our team at Vets for Pets.

About the Role:

We're a friendly team who enjoy a close relationship with our clients. Our aim is to provide an exceptional service to our clients and the best care possible to their pets. As a Client Services Team Lead, you'll be responsible for developing and leading the non-clinical team to ensure our clients have excellent customer service, all tasks are completed in a timely manner, and promoting wellbeing and being a general support to colleagues.

Your Key Responsibilities:

  • Developing and leading the non-clinical team to ensure our clients have excellent customer service, all tasks are completed in a timely manner, promoting wellbeing and being a general support to colleagues.
  • Greeting our clients, making them feel at home and comfortable, and promoting the services we offer.
  • Keeping all documents filed correctly.
  • Following appointment booking protocols to keep things running smoothly.
  • Liaising with colleagues at our support office by email and telephone.
  • Ensuring the reception area is kept organised and clean.
  • Payment handling.
  • Stock management.
  • Managing insurance claims.
  • Ensure all data is up to date and correct by the end of each day.

Benefits:

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location:

Vets for Pets is an equal opportunities employer and welcomes applications from all qualified candidates. We value and respect difference in all its forms and aim to reflect the diversity of the communities we operate in.



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