Client Service Manager

4 weeks ago

Handforth, Cheshire East, United Kingdom Vets for Pets Full time

We are a small, friendly and supportive team who enjoy a close relationship with our clients. Our practice has been open for five years and in this time we have established a loyal client base which is growing every week. We focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible.

As our Client Service Manager, you'll provide administration and customer-facing support within our Small Animal Practice to help us deliver an efficient, professional, and caring veterinary service to the local community.

Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be supported in the role by the Practice Manager.

Your role will play a key part in identifying new ways of working and supporting the practice and the team to overcome any day-to-day challenges.

Your great communication skills both verbal and written, will ensure that you are able to resolve all clients' complaints in a professional and timely manner within our business protocols and guidelines. You will be the face of the business speaking to clients over the phone and in writing, investigating complaints and making fair resolutions.

The successful candidate will assist with the behind-the-scenes day-to-day organisation and management of all things related to our client service journey, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward. You will also spend time on the Reception Desk each week supporting the reception team.

Your key responsibilities:

  • Dealing general queries efficiently and effectively
  • Lead the reception team and deal with all concerns with performance, training, conduct and absence management
  • Assisting with digital and marketing content within the practice.
  • Manage the smooth administration of, and resolve any issues in the delivery of our health care plans
  • Managing the practice management system (PMS) system to ensure the smooth running of the day to day in practice
  • Promoting wellbeing and being a general support to colleagues.

The role is full-time working 34-36 hours per week across Mon, Tues, Thurs and Fri. We can be flexible to suit the right candidate.

The salary is up to £28k depending on experience.

Ideally you will have over 2 year's experience in a customer service role managing a small-large team with a solid business acumen/administrative duties. Experience in a Veterinary practice would be preferred but not essential.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: G43 1AP

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you

  • Client Service Manager

    4 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We are a friendly and supportive team who enjoy a close relationship with our clients. Our practice has been open for ten years and in this time we have established a loyal client base which is growing every week. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible.As our...

  • Client Service Manager

    4 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We are a friendly and supportive team who enjoy a close relationship with our clients. Our practice has been open for ten years and in this time we have established a loyal client base which is growing every week. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible.As our...

  • Client Service Manager

    3 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We are a friendly and supportive team who enjoy a close relationship with our clients. Our practice has been open for ten years and in this time we have established a loyal client base which is growing every week. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible.As our...

  • Client Service Manager

    4 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We are a small, friendly and supportive team who enjoy a close relationship with our clients. Our practice has been open for five years and in this time we have established a loyal client base which is growing every week. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible.As...

  • Client Services Director

    1 month ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    About UsWe are a friendly team who enjoy a close relationship with our clients. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this.Job DescriptionWe are seeking a highly skilled and experienced Client Services Manager to join our team. As a key member of our non-clinical team, you will be...

  • Client Service Liaison

    2 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Role OverviewWe are seeking a Client Service Liaison to provide exceptional service to our clients and their pets. Your focus will be on building strong relationships with our clients, their pets, and the practice team.Key Responsibilities:Provide exceptional service to our clients and their pets.Build strong relationships with our clients, their pets, and...

  • Client Services Director

    2 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    About Our Team: We are seeking a highly skilled Client Services Manager to lead our non-clinical team and provide exceptional service to our clients and their pets. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer experience, improve operational efficiency, and drive business growth. Your...

  • Client Services Liaison

    2 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    About the Role:We are seeking an experienced Client Services Manager to lead our reception team and deliver exceptional customer service to our clients and their pets.Your Key Responsibilities:Develop and lead the non-clinical team to ensure excellent customer service and timely task completion.Greet clients, make them feel at home, and promote our...

  • Client Services Team Lead

    4 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Are you a natural leader with excellent communication skills? We're looking for a Client Services Team Lead to join our team at Vets for Pets.About the Role:We're a friendly team who enjoy a close relationship with our clients. Our aim is to provide an exceptional service to our clients and the best care possible to their pets. As a Client Services Team...

  • Client Services Team Lead

    4 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    About Us:Vets for Pets is a friendly team who enjoy a close relationship with our clients. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible.Your Role:You will be responsible for providing an exceptional service to our clients and the best care possible to their pets -...

  • Client Relationship Coordinator

    2 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    As a Client Relationship Coordinator at Vets for Pets, you will play a vital role in providing exceptional service to our clients and their pets. Your focus will be on building strong relationships with our clients, their pets, and the practice team. To excel in this role, you will need to be able to provide a high level of client satisfaction, manage...

  • Client Care Liaison

    3 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We are seeking a dedicated Client Care Liaison to provide exceptional service to our clients and their pets. As a key member of our team, you will be the friendly and welcoming face for our clients, ensuring their absolute satisfaction and a seamless experience.As a Client Care Liaison, you will be responsible for:Greeting clients and their pets with a...

  • Client Care Liaison

    1 month ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Are you passionate about delivering exceptional service and building strong relationships with clients and their pets?We're seeking a dedicated and compassionate Client Care Advisor to join our team at Vets for Pets in Preston.As a Client Care Advisor, you will be the friendly and welcoming face for our clients and their pets, providing guidance and support...

  • Client Care Professional

    2 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Are you passionate about delivering exceptional service and building strong relationships with clients and their pets? As a Client Care Advisor at Vets for Pets, you will be the friendly and welcoming face for our clients and their pets, providing a seamless experience from arrival to departure.What You'll DoProvide guidance and expertise to clients,...

  • Client Care Specialist

    4 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Are you passionate about delivering exceptional service and building strong relationships with clients and their pets?What to ExpectAs a Client Care Advisor at Vets for Pets, you will be the friendly and welcoming face for our clients and their pets. Your focus will be on providing an exceptional service, ensuring the best care possible for our clients'...

  • Client Care Specialist

    4 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We are seeking a Client Care Specialist to join our team at Vets for Pets. As a Client Care Specialist, you will be the friendly and welcoming face for our clients and their pets when they arrive at the practice.Your focus will be to provide an exceptional service to our clients and the best care possible to their pets. You will be responsible for building...

  • Client Care Specialist

    4 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    As a Client Care Advisor at Vets for Pets, you will be the friendly and welcoming face for our clients and their pets. Your role will involve providing exceptional service, building strong relationships, and ensuring the smooth running of our practice.Key Responsibilities:Provide a high level of customer service, ensuring client satisfaction and...

  • Client Care Representative

    3 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    As a Client Care Advisor at Vets for Pets, you will be the friendly and welcoming face for clients and their pets when they arrive at the practice. This is a full-time role working 40 hours per week, including 1 in 4 weekends, with a mix of early and late shifts.The ideal candidate will be calm, attentive, and focused on clients' needs, with the ability...

  • Client Care Professional

    4 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    At Vets for Pets, we're seeking a dedicated Client Care Advisor to join our team in Newmarket. As a key member of our practice, you'll play a vital role in providing exceptional service to our clients and their pets.Key Responsibilities:Provide a warm and welcoming experience for clients and their pets upon arrival.Offer guidance and support to clients,...

  • Veterinary Client Liaison

    3 weeks ago

    Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    At Vets for Pets, we're seeking a dedicated and compassionate individual to join our team as a Client Care Advisor. In this role, you'll be the friendly and welcoming face for our clients and their pets, providing exceptional service and ensuring their absolute satisfaction.Key Responsibilities:Provide guidance and support to clients, keeping yourself...