Client Care Liaison
1 month ago
Are you passionate about delivering exceptional service and building strong relationships with clients and their pets?
We're seeking a dedicated and compassionate Client Care Advisor to join our team at Vets for Pets in Preston.
As a Client Care Advisor, you will be the friendly and welcoming face for our clients and their pets, providing guidance and support to ensure their absolute satisfaction. You will be responsible for managing payments, future bookings, and coordinating the smooth running of the day-to-day routines of the practice.
Key attributes required for this role include:
- Providing a warm and welcoming experience for clients and their pets
- Staying up-to-date with practice services and additional services available
- Remaining calm and attentive, focusing on clients' needs
- Bringing enthusiasm and drive to the role, with a passion for service and a love of pets
- Dealing with a range of situations, from comforting clients with bad news to sharing in the joy of a new puppy's first visit
- Creating a welcoming and friendly atmosphere in the practice
In return for your dedication and hard work, we offer a range of benefits, including 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
We value and respect difference in all its forms and aim to reflect the diversity of the communities we operate in. We encourage our people to be themselves and make a unique contribution through their values and behaviours.
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