Business Administration and Customer Service Trainee

5 days ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
About the Role

Hayley Group Limited is seeking a Business Administration Apprentice to join our experienced Rail Team at Oldbury. The full-time, permanent position comes with a competitive salary.

Responsibilities:
  1. Sales Exposure Focus:
    Assist in sales operations via telephone and email, understanding client needs, and supporting sales representatives. Assist with other general office tasks as required.
  2. Customer Service Focus:
    Engage with customers to understand their requirements and provide exceptional service by telephone and email communication. Handle enquiries, complaints, and support services to ensure customer satisfaction. Liaise with on-site envoys and key account managers to satisfy Vendor Managed Inventory requirements. Manage B2B web orders.
  3. Supply Chain & Procurement Focus:
    Gain insight into inventory management, procurement processes, and vendor relations. Assist in analyzing supply chain data to optimize efficiency and cost-effectiveness. Learn about inventory tracking, shipment planning, and logistical problem-solving.
  4. Finance / Credit Control:
    Manage and resolve accounts receivable queries and discrepancies, while liaising with external accounts payable for resolution. Learn to generate monthly/periodic billing for key customers, including consolidated invoicing and CPAF invoicing.
  5. Business Intelligence:
    Analyze profit and loss for the department and accompanying reporting data, including KPIs. Create business reports and customer presentations in preparation for performance reviews and contract renewals.
Additional Benefits:
  • 23 days annual leave (plus public/bank holidays), increasing with length of service
  • Training provided through Hayley Academy
  • Company pension (if eligible)
  • Invitation to healthcare scheme
  • Wellness programs
  • Uniform and PPE provided

The estimated salary for this position is £18,000 - £20,000 per year, depending on experience.



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