Business Administration and Customer Service Trainee
5 days ago
Hayley Group Limited is seeking a Business Administration Apprentice to join our experienced Rail Team at Oldbury. The full-time, permanent position comes with a competitive salary.
Responsibilities:- Sales Exposure Focus:
Assist in sales operations via telephone and email, understanding client needs, and supporting sales representatives. Assist with other general office tasks as required. - Customer Service Focus:
Engage with customers to understand their requirements and provide exceptional service by telephone and email communication. Handle enquiries, complaints, and support services to ensure customer satisfaction. Liaise with on-site envoys and key account managers to satisfy Vendor Managed Inventory requirements. Manage B2B web orders. - Supply Chain & Procurement Focus:
Gain insight into inventory management, procurement processes, and vendor relations. Assist in analyzing supply chain data to optimize efficiency and cost-effectiveness. Learn about inventory tracking, shipment planning, and logistical problem-solving. - Finance / Credit Control:
Manage and resolve accounts receivable queries and discrepancies, while liaising with external accounts payable for resolution. Learn to generate monthly/periodic billing for key customers, including consolidated invoicing and CPAF invoicing. - Business Intelligence:
Analyze profit and loss for the department and accompanying reporting data, including KPIs. Create business reports and customer presentations in preparation for performance reviews and contract renewals.
- 23 days annual leave (plus public/bank holidays), increasing with length of service
- Training provided through Hayley Academy
- Company pension (if eligible)
- Invitation to healthcare scheme
- Wellness programs
- Uniform and PPE provided
The estimated salary for this position is £18,000 - £20,000 per year, depending on experience.
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