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Service Desk Operations Manager
2 months ago
Job Title: Service Desk Administrator (Maternity fixed term)
Location: Norwich University of the Arts
Salary: £24,248 to £25,742 per annum
Job Type: Fixed Term Contract, Full Time
Key Responsibilities:
- Provide high-quality support to students, staff, and faculty members via phone, email, and in-person.
- Manage and resolve technical issues in a timely and efficient manner.
- Collaborate with IT teams to ensure seamless integration of services.
- Develop and maintain knowledge of university systems and software.
- Communicate effectively with stakeholders to resolve issues and improve services.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong technical skills and knowledge of IT systems.
- Experience in a help desk or technical support role.
- Knowledge of university policies and procedures.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
- Collaborative team members who share a passion for delivering excellent service.
