Service Desk Coordinator

4 weeks ago

Norwich, Norfolk, United Kingdom Fluke Full time

Job Summary

We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth and efficient operation of our services.

Responsibilities

  • Inspect and test instruments returned from customers and end users, ensuring accuracy and quality.
  • Manage all assets, including booking, traceability records, logistics, and product shipping.
  • Effectively resolve technical questions and issues for Fluke Reliability customers.
  • Manage the Service Engineers and hire equipment, ensuring optimal performance and productivity.
  • Maintain stores and inventory levels, adhering to health and safety regulations.
  • Assist in organizing and maintaining the workshop, ensuring compliance with QA and ISO 9001 standards.
  • Drive continuous improvement within the department and Health & Safety procedures.

Commercial Responsibilities

  • Proactively contact customers to drive revenue and manage reminder programs.
  • Own customer satisfaction, ensuring excellence in customer service.
  • Utilize Fluke's CRM system (Salesforce) to report, monitor, and understand gaps in service targets.
  • Analyze and manage productivity, making recommendations for process improvements.
  • Answer customers' requests, perform, and send quotations.
  • Assist the sales coordinator with ordering and invoicing management.

Requirements

  • Engineering qualifications, Business Administration, or equivalent experience required.
  • Excellent communication skills (verbal and written) required, with the ability to interact with internal and external customers.
  • Experience with customer-facing sales roles, marketing, product planning, or product management desirable.
  • Strong knowledge of database management, reporting, and analysis needed, with excellent PC skills.
  • Experience with industrial products, sales, and training preferred.

Personal Skills

  • Ability to work on own initiatives with a can-do attitude, ensuring the smooth running of the calibration department.
  • Must be able to prioritize workload to meet deadlines required by the business.

  • Service Desk Coordinator

    3 weeks ago

    Norwich, Norfolk, United Kingdom Fluke Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth and efficient operation of our services.ResponsibilitiesInspect and test instruments returned from customers and end users, ensuring accuracy and...

  • Service Desk Coordinator

    4 weeks ago

    Norwich, Norfolk, United Kingdom Fluke Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth and efficient operation of our services.ResponsibilitiesInspect and test instruments returned from customers and end users, ensuring accuracy and...

  • Service Desk Coordinator

    4 weeks ago

    Norwich, Norfolk, United Kingdom Fluke Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth and efficient operation of our services.ResponsibilitiesInspect and test instruments returned from customers and end users, ensuring accuracy and...

  • Service Desk Coordinator

    3 weeks ago

    Norwich, Norfolk, United Kingdom Fluke Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth and efficient operation of our services.ResponsibilitiesInspect and test instruments returned from customers and end users, ensuring accuracy and...

  • IT Service Desk Manager

    1 month ago

    Norwich, Norfolk, United Kingdom Schroders Full time

    Job Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...

  • IT Service Desk Manager

    1 month ago

    Norwich, Norfolk, United Kingdom Schroders Full time

    Job Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...

  • IT Service Desk Manager

    3 weeks ago

    Norwich, Norfolk, United Kingdom Schroders Full time

    Job Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...

  • IT Service Desk Manager

    3 weeks ago

    Norwich, Norfolk, United Kingdom Schroders Full time

    Job Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...

  • IT Service Desk Manager

    1 week ago

    Norwich, Norfolk, United Kingdom Schroders Full time

    Job Title: IT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at Schroders. The successful candidate will be responsible for managing the Technical Service Desk team, ensuring excellent customer service and support to internal staff.Key Responsibilities:Manage the Technical Service Desk team, ensuring...

  • Service Desk Coordinator

    2 weeks ago

    Norwich, Norfolk, United Kingdom Fluke Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. The successful candidate will be responsible for providing exceptional customer service, managing assets, and driving continuous improvement within the department.ResponsibilitiesInspect and test instruments returned from customers and end users,...

  • IT Service Desk Manager

    4 weeks ago

    Norwich, Norfolk, United Kingdom Schroders Full time

    IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the Technical...

  • IT Service Desk Manager

    4 weeks ago

    Norwich, Norfolk, United Kingdom Schroders Full time

    IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the Technical...

  • IT Service Desk Manager

    3 weeks ago

    Norwich, Norfolk, United Kingdom Schroders Full time

    Job Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...

  • IT Service Desk Manager

    3 weeks ago

    Norwich, Norfolk, United Kingdom Schroders Full time

    Job Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...

  • Medical Front Desk Coordinator

    2 weeks ago

    Norwich, Norfolk, United Kingdom Healthshare Group Full time

    At Healthshare Group, we are committed to delivering exceptional patient care and experience. As a key member of our team, the Medical Front Desk Coordinator will play a vital role in ensuring the smooth operation of our front-of-house services.The ideal candidate will have a strong background in administration and a passion for delivering excellent customer...

  • Financial Services Coordinator

    1 month ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    {"title": "Financial Services Coordinator", "content": "Our client, a reputable financial planning and wealth management practice, is seeking a skilled Financial Services Coordinator to join their team.About the RoleThis is a dynamic position that requires a high level of organization and attention to detail. As a Financial Services Coordinator, you will be...

  • Financial Services Coordinator

    1 month ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    {"title": "Financial Services Coordinator", "content": "Our client, a reputable financial planning and wealth management practice, is seeking a skilled Financial Services Coordinator to join their team.About the RoleThis is a dynamic position that requires a high level of organization and attention to detail. As a Financial Services Coordinator, you will be...

  • Financial Services Coordinator

    3 weeks ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    {"title": "Financial Services Coordinator", "content": "Our client, a reputable financial planning and wealth management practice, is seeking a skilled Financial Services Coordinator to join their team.About the RoleThis is a dynamic position that requires a high level of organization and attention to detail. As a Financial Services Coordinator, you will be...

  • Financial Services Coordinator

    3 weeks ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    {"title": "Financial Services Coordinator", "content": "Our client, a reputable financial planning and wealth management practice, is seeking a skilled Financial Services Coordinator to join their team.About the RoleThis is a dynamic position that requires a high level of organization and attention to detail. As a Financial Services Coordinator, you will be...

  • Financial Services Coordinator

    3 weeks ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Financial Services Coordinator to join our team at Service Service Employment Agency Limited. As a key member of our corporate client service team, you will be responsible for providing exceptional service to our clients, ensuring the efficient administration of their pension schemes, and...