Service Desk Operations Manager
2 weeks ago
Technical Responsibilities
Our ideal candidate will be responsible for the inspection, testing, and calibration of instruments returned from customers and end users. They will also manage all assets, including booking, traceability records, logistics, and product shipping.
Key Responsibilities
- Inspect and test instruments to ensure they meet quality standards.
- Calibrate units accurately and efficiently.
- Manage assets, including booking, traceability records, logistics, and product shipping.
- Resolve technical questions and issues for Fluke Reliability customers.
- Lead and manage the Service Engineers and hire equipment.
- Maintain stores and inventory levels.
- Ensure compliance with health & safety regulations and QA procedures.
Commercial Responsibilities
Our ideal candidate will also be responsible for driving revenue growth through proactive customer contact and reminder programs. They will own customer satisfaction and ensure excellent customer service.
- Proactively contact customers to drive revenue growth.
- Manage customer satisfaction and ensure excellent customer service.
- Utilize Fluke's CRM system (Salesforce) to report, monitor, and understand gaps in service targets.
- Analyze and manage productivity, making recommendations for process improvements.
- Answer customer requests, perform, and send quotations.
- Assist the sales coordinator with ordering and invoicing management.
Requirements
- Engineering qualifications, Business Administration, or equivalent experience is required.
- Excellent communication skills (verbal and written) are required.
- Experience with customer-facing sales roles, marketing, product planning, or product management is desirable.
- Strong knowledge of database management, reporting, and analysis is required.
- Experience with industrial products, sales, and training is preferred.
Personal Skills
- Ability to work on own initiatives with a can-do attitude.
- Ability to prioritize workload to meet deadlines required by the business.
About Fluke
Fluke is a leading provider of calibration and technical services. We are committed to delivering excellent customer service and driving revenue growth through proactive customer contact and reminder programs.
-
IT Service Desk Manager
2 weeks ago
Norwich, Norfolk, United Kingdom Schroders Full timeJob Title: IT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at Schroders. The successful candidate will be responsible for managing the Technical Service Desk team, ensuring excellent customer service and support to internal staff.Key Responsibilities:Manage the Technical Service Desk team, ensuring...
-
IT Service Desk Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Schroders Full timeIT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the Technical...
-
IT Service Desk Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Schroders Full timeIT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the Technical...
-
IT Service Desk Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Schroders Full timeJob Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...
-
IT Service Desk Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Schroders Full timeJob Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...
-
IT Service Desk Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Schroders Full timeJob Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...
-
IT Service Desk Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Schroders Full timeJob Title: IT Service Desk ManagerAs a key member of our IT team, you will be responsible for managing the Technical Service Desk team, ensuring they provide exceptional customer service to our internal staff. Your expertise will be crucial in maintaining a highly available and efficient internal client support environment.Key Responsibilities:Manage the...
-
Service Desk Operations Specialist
2 weeks ago
Norwich, Norfolk, United Kingdom Fluke Full timeJob SummaryWe are seeking a highly skilled Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth operation of our service desk, providing exceptional customer service, and driving business growth.ResponsibilitiesInspect and test instruments returned from customers...
-
Service Desk Coordinator
3 weeks ago
Norwich, Norfolk, United Kingdom Fluke Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. The successful candidate will be responsible for providing exceptional customer service, managing assets, and driving continuous improvement within the department.ResponsibilitiesInspect and test instruments returned from customers and end users,...
-
Service Desk Coordinator
4 weeks ago
Norwich, Norfolk, United Kingdom Fluke Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth and efficient operation of our services.ResponsibilitiesInspect and test instruments returned from customers and end users, ensuring accuracy and...
-
Service Desk Coordinator
1 month ago
Norwich, Norfolk, United Kingdom Fluke Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth and efficient operation of our services.ResponsibilitiesInspect and test instruments returned from customers and end users, ensuring accuracy and...
-
Service Desk Coordinator
4 weeks ago
Norwich, Norfolk, United Kingdom Fluke Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth and efficient operation of our services.ResponsibilitiesInspect and test instruments returned from customers and end users, ensuring accuracy and...
-
Service Desk Coordinator
1 month ago
Norwich, Norfolk, United Kingdom Fluke Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Administrator to join our team at Fluke. As a key member of our calibration department, you will be responsible for ensuring the smooth and efficient operation of our services.ResponsibilitiesInspect and test instruments returned from customers and end users, ensuring accuracy and...
-
Medical Front Desk Coordinator
3 weeks ago
Norwich, Norfolk, United Kingdom Healthshare Group Full timeAt Healthshare Group, we are committed to delivering exceptional patient care and experience. As a key member of our team, the Medical Front Desk Coordinator will play a vital role in ensuring the smooth operation of our front-of-house services.The ideal candidate will have a strong background in administration and a passion for delivering excellent customer...
-
Service Desk Specialist
7 days ago
Norwich, Norfolk, United Kingdom Fluke Full timeResponsibilitiesTechnicalFully inspect and test instruments returned from customers and end users to ensure they meet quality standards.Accurately calibrate units to ensure precise measurements.Manage assets, including booking, traceability records, logistics, and product shipping to maintain efficient operations.Effectively resolve technical questions for...
-
Project Manager
3 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeAn exciting opportunity has arisen for a Project Manager to join our team at Service Service Employment Agency Limited.As a Project Manager, you will be responsible for providing a single point of contact for customers and stakeholders, while ensuring the successful delivery of operational programmes on time, within budget, and meeting quality standards.You...
-
Reception Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Surya Hotels Full timeReception Manager Job DescriptionWe are seeking a highly skilled and experienced Reception Manager to join our team at Surya Hotels. As a key member of our hotel reception team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of receptionists.Key Responsibilities:Manage front desk...
-
Reception Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Surya Hotels Full timeReception Manager Job DescriptionWe are seeking a highly skilled and experienced Reception Manager to join our team at Surya Hotels. As a key member of our hotel reception team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of receptionists.Key Responsibilities:Manage front desk...
-
Production Operations Manager
3 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Title: Apprentice Production ManagerMain Responsibilities:Lead and manage the production departments to support the ramp up to a high-volume manufacturing facility.Develop and maintain a team ethos that delivers in terms of quality, cost, and delivery.Foster a culture of continuous improvement within the production team.Implement lean daily management...
-
Financial Services Coordinator
3 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Title: Client Service AdministratorMy client is a leading Wealth Management company based in Norwich, providing investment and retirement advice to a discerning client base.To support the Financial Planning Partners by providing administrative support where required, while working collaboratively with the administration team.The Role:The company fosters...