Service Desk Specialist
7 days ago
Responsibilities
Technical
- Fully inspect and test instruments returned from customers and end users to ensure they meet quality standards.
- Accurately calibrate units to ensure precise measurements.
- Manage assets, including booking, traceability records, logistics, and product shipping to maintain efficient operations.
- Effectively resolve technical questions for Fluke Reliability customers, providing expert support and guidance.
- Manage Service Engineers and hire equipment to ensure seamless operations.
- Maintain stores and inventory levels to prevent stockouts and overstocking.
- Assist in organizing workshop operations, adhering to health & safety regulations and QA procedures.
- Drive continuous improvement within the department and Health & Safety procedures.
Commercial
- Proactively contact customers to drive revenue through effective reminder programs.
- Ensure customer satisfaction by delivering excellence in customer service.
- Utilize Fluke's CRM system (Salesforce) to analyze service targets, identify gaps, and take corrective actions.
- Analyze and manage productivity, making recommendations for process improvements.
- Process customer requests, create quotations, and assist with ordering and invoicing management.
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