Service Desk Specialist

7 days ago


Norwich, Norfolk, United Kingdom Fluke Full time

Responsibilities

Technical

  • Fully inspect and test instruments returned from customers and end users to ensure they meet quality standards.
  • Accurately calibrate units to ensure precise measurements.
  • Manage assets, including booking, traceability records, logistics, and product shipping to maintain efficient operations.
  • Effectively resolve technical questions for Fluke Reliability customers, providing expert support and guidance.
  • Manage Service Engineers and hire equipment to ensure seamless operations.
  • Maintain stores and inventory levels to prevent stockouts and overstocking.
  • Assist in organizing workshop operations, adhering to health & safety regulations and QA procedures.
  • Drive continuous improvement within the department and Health & Safety procedures.

Commercial

  • Proactively contact customers to drive revenue through effective reminder programs.
  • Ensure customer satisfaction by delivering excellence in customer service.
  • Utilize Fluke's CRM system (Salesforce) to analyze service targets, identify gaps, and take corrective actions.
  • Analyze and manage productivity, making recommendations for process improvements.
  • Process customer requests, create quotations, and assist with ordering and invoicing management.


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